Walaat
A digital loyalty platform that manages members, points, and rewards, and builds a clear customer experience that can run across channels and digital wallets.
What it does
- Manages member registration, profiles, and loyalty tiers.
- Runs points, rewards, and a clear ledger of movements.
- Connects loyalty to the customer experience across channels and communications.
- Supports digital passes through Apple Wallet and Google Wallet.
- Gives the organization a view of member activity and reward usage.
Instead of loyalty living in scattered spreadsheets and points, Walaat turns membership, points, and rewards into one experience the customer can see and use.
Walaat is a ready loyalty product: it brings members, points, rewards, and the customer experience into one operable platform.
Capabilities used
Customers and relationships
Customer files, memberships, cases, interactions, and follow-up.
Loyalty
Points, rewards, members, a points ledger, and the digital wallet experience.
Digital wallets and passes
Issuing and updating digital passes through Apple Wallet and Google Wallet.
Communications
Push notifications, WhatsApp, and email/SMS architecture with an outbox.
Talk to us about your system
Share a short brief. We will follow up to understand the process and what can be built on the existing foundation.