Not an inbox
Servai is an operations layer for customer operations: from conversation to workflow, updates, and resolution — on a path that can be reviewed.
Servai
Turn every customer conversation into real progress. Servai is not an inbox, not a chatbot, and not a contact-center add-on — it is an operations layer that connects conversation to work, with assistance where it helps and humans where it matters.
What Servai does
- Brings conversations, messages, and different channels into one operating workspace around the customer.
- Understands context, routes cases, and turns routine work into coordinated, auditable actions.
- AI assistance for classification, summarization, and suggestions — with human handoff always available when needed.
- Cases, assignment, SLAs, and follow-up only when clear work is required — not noise without purpose.
- Chat, email, messaging, and social channels; voice stays on the roadmap until a provider is connected.
- Roles, permissions, controlled escalation, and operational visibility for modern customer-operations teams.
Automation with smart assistance
It handles routine work and routes complex cases, while keeping human judgment in the lead when needed.
Channels in one place
A unified customer context across channels. Smart routing, coordinated actions, and handoff to the team when required.
Security and team control
Clear permissions, reviewable actions, controlled escalation, and human oversight when needed — operations stay under your control.
Conversation → action → resolution
From the inbound interaction to resolution — or handoff to an agent.
Understands context
Brings the channel, message, and customer history into one clear thread for the customer journey.
Executes the action
Routes the case, runs the workflow, and updates connected systems when needed.
Resolves — or hands off
Closes what can be resolved with assistance, and hands off to the team with full context when a human is required.
Built for
For customer-operations teams in commerce, retail, logistics, hospitality, healthcare, financial services, and more — where channels multiply and operations need clarity, not just another message box.
AI Customer Operations: one operating layer for every customer touchpoint. Assistance where it helps, humans where it matters.
Capabilities used
Communications
Push notifications, WhatsApp, and email/SMS architecture with an outbox.
Customers and relationships
Customer files, memberships, cases, interactions, and follow-up.
Artificial intelligence
Summarization, search, assistance, and contextual processing inside work systems.
Operations
Tasks, statuses, approvals, meetings, and workflow patterns.
Talk to us about your system
Share a short brief. We will follow up to understand the process and what can be built on the existing foundation.